Terms of Service

1. About Us

Britain Online is a digital marketing company operating in the United Kingdom. Our registered address is:

You can contact us at [email protected] or +44 1935 804533.

2. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

These Terms apply to all visitors, users, and others who access or use our services.

3. Description of Services

Britain Online provides digital marketing services including but not limited to:

• Search Engine Optimisation (SEO)
• Web Development and Design
• Digital Marketing Campaigns
• Analytics and Performance Tracking
• Social Media Management
• Content Marketing
• Consultation and Strategy Development

Specific services will be detailed in separate service agreements or statements of work.

4. User Eligibility

To use our services, you must:

• Be at least 18 years old or have parental/guardian consent
• Have the legal authority to enter into binding agreements
• Provide accurate and complete information when requested
• Maintain the confidentiality of any account credentials
• Comply with all applicable laws and regulations

5. Service Agreements

Quotations and Proposals

All quotations and proposals are valid for 30 days unless otherwise specified. Prices are subject to change based on scope modifications or additional requirements.

Service Commencement

Services will commence upon:

• Execution of a written service agreement
• Receipt of any required initial payment
• Completion of necessary onboarding processes

Service Modifications

Changes to agreed services must be requested in writing and may result in additional charges or timeline adjustments.

6. Payment Terms

Fees and Charges

All fees are quoted in British Pounds (GBP) unless otherwise specified. Fees may include:

• Monthly retainer fees for ongoing services
• Project-based fees for specific deliverables
• Setup fees for new projects
• Third-party costs and expenses

Payment Schedule

Unless otherwise agreed:

• Monthly retainers are payable in advance
• Project fees may require deposits or milestone payments
• Invoices are due within 30 days of receipt
• Late payments may incur interest charges

Refunds

Refunds will be considered on a case-by-case basis and may be subject to deductions for work completed or third-party costs incurred.

7. Client Responsibilities

To ensure successful service delivery, clients must:

• Provide timely access to necessary systems, accounts, and information
• Supply accurate and complete brief and requirements
• Respond to requests for information within reasonable timeframes
• Review and approve deliverables promptly
• Make timely payments as agreed
• Comply with platform terms of service and advertising policies
• Maintain appropriate website hosting and technical infrastructure

8. Intellectual Property

Client Content

Clients retain ownership of their pre-existing intellectual property, including logos, brand materials, and proprietary information.

Our Work Product

Unless otherwise agreed in writing:

• Custom work created specifically for clients becomes client property upon full payment
• We retain rights to general methodologies, processes, and know-how
• We may use anonymised case studies for marketing purposes
• Third-party tools and platforms remain the property of their respective owners

Website Usage

Content on our website is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify our content without written permission.

9. Confidentiality

We understand the importance of maintaining confidentiality and will:

• Keep client information confidential and secure
• Not disclose confidential information to third parties without consent
• Use confidential information only for providing agreed services
• Implement appropriate security measures to protect information

This obligation survives termination of our service relationship.

10. Disclaimers and Limitations

Service Disclaimers

While we strive for excellence, we cannot guarantee:

• Specific results or outcomes from our services
• Particular search engine rankings or traffic levels
• Approval by third-party platforms or services
• Uninterrupted or error-free service delivery

Limitation of Liability

Our liability for any claims arising from our services shall not exceed the total fees paid by the client in the 12 months preceding the claim. We shall not be liable for indirect, consequential, or special damages.

Force Majeure

We shall not be liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or third-party service disruptions.

11. Termination

Termination by Either Party

Either party may terminate ongoing services with 30 days' written notice. Project-based work may be terminated upon completion of agreed milestones.

Immediate Termination

We reserve the right to immediately terminate services if:

• Payment becomes overdue by more than 30 days
• Client breaches these Terms or service agreements
• Client engages in illegal or unethical activities
• Circumstances make service delivery impossible or impractical

Post-Termination

Upon termination:

• Clients remain responsible for all fees incurred
• We will provide reasonable assistance with service transition
• Confidentiality obligations continue
• Access to our systems and tools will be discontinued

12. Prohibited Uses

You may not use our website or services for:

• Any unlawful purpose or to solicit unlawful acts
• Violating any international, federal, provincial, or state regulations or laws
• Infringing upon or violating intellectual property rights
• Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating
• Submitting false or misleading information
• Uploading or transmitting viruses or malicious code
• Collecting or tracking personal information of others
• Spamming, phishing, pharming, pretexting, spidering, crawling, or scraping

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Dispute Resolution

We encourage resolution of disputes through direct communication. If direct negotiation fails:

• Parties agree to attempt mediation before pursuing legal action
• Mediation shall be conducted by a mutually agreed mediator
• Each party shall bear their own costs of mediation
• If mediation fails, disputes may proceed to court

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when:

• Posted on our website with an updated "Last modified" date
• Notified to existing clients via email or other communication
• Accepted by continued use of our services

Material changes will be communicated with reasonable notice where practical.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect. Invalid provisions will be replaced with enforceable terms that most closely reflect our original intent.

17. Entire Agreement

These Terms, together with any separate service agreements, constitute the entire agreement between the parties. They supersede all prior negotiations, representations, or agreements relating to the subject matter.

18. Contact Information

For questions about these Terms or our services, please contact us: